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ACD Automated Call Distribution (ACD) quickly gets your callers to the right agents based on skill set and availability. Effectively match call volumes and service methods to optimize your customer interactions and ensure business continuity. Make your first impression count. |
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IVR (CALL ANSWERING APPLICATIONS) Interactive Voice Response (IVR) applications use custom voice prompts and commands to manage your most important customer interactions more effectively – for both inbound and outbound communications. Learn how to improve operational efficiencies while providing your customers with a pleasant caller experience. |
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IP TELEPHONY Use IP Telephony to consolidate your voice networks, reduce the cost of telecommunications and extend consistent communications to all employees, regardless of location. Discover how IP telephony can reduce your telecommunications costs and increase your communications options. |
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MESSAGING A communication network to share, broadcast and respond to messages to anyone in the world (from a single individual to thousands on a large distribution list) without incurring long distance charges. Nothing is more powerful than the spoken word when used to coach, mentor and motivate associates who desire leadership. |
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UNIFIED COMMUNICATIONS An enhanced digital mailbox communications service which combines voicemail, email or faxes and makes them available from any phone or computer. With Unified Communications, you can keep your business moving when you’re on the move. |
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REPORTING Intelliverse offers a robust, web-based information center that delivers deep customer insight through business intelligence reporting. With online access to real-time and historical reporting, you can review your reports when you want, and how you want. |
