Auto Attendant — Greeter

Customers are calling with pressing issues, but repetitive requests for hours, locations, as well as inquiries about customer service or account information, unnecessarily tie up your employees. Intelliverse’s Greeter solution provides a 24-hour automated system to answer incoming calls. This system presents a simple menu of choices to the caller - leave a message, listen to pre-recorded information or speak to an attendant - and frees your staff to handle calls that count, while all standard questions are routed to the appropriate area.

• Reduce the number of non-revenue generating inquiries your location receives by 30-50%
• Redirect customer service and account information calls to appropriate - and often more cost efficient - resources
• Enable employees to handle revenue-generating prospects and phone calls
• Reduce telephone line costs
• Improve customer service by providing desired information quickly, accurately and consistently
• Retain the ability to establish immediate contact with live personnel
• Eliminate busy signals
• Provide around-the-clock access
• Improve employees' attitudes toward answering the telephone
• No equipment to buy, install, or maintain