Intelliverse :: PRODUCT RECALL LINE FOR THE FOOD SERVICE INDUSTRY

INTELLIVERSE^® PRODUCT RECALL LINE FOR THE FOOD SERVICE INDUSTRY

Your company's reputation is on the line. Intelliverse Product Recall helps you manage it.

Being prepared for almost any scenario makes good sense now more than ever. Every advantage you can take to ensure business communications remain steady during critical times will go straight to your bottom line. Our Product Recall Solution is a cost-effective tool which keeps the lines of communication open - when you need it most.

Benefits

No interruption to crucial communications; everyone stays informed
Creates a single, unified repository for all your recall communications needs
Outbound & Inbound messages can be targeted for specific audiences
Web based reporting provides quantitative, electronic analysis of its effectiveness and can be used for post-recall audits
Broadcast Voice for rapid removal of products from shelves
Ability to report quantities and products pulled
Provides web based reports to monitor progress of recall
Easy to quantify costs of performing a recall
Informational line available for employees to call in to hear pertinent information concerning products recalled and the appropriate steps to take and perform

How Solution Works

The Product Recall Line creates a tight integration between your restaurant chain and the myriad of participants in the recall process. The Intelliverse Product Recall line integrates the multiple technologies available to Intelliverse, and provides our clients with a robust feature set. By combining our product recall expertise with our engineering team, Intelliverse is an active partner in the design, testing and deployment of your designated recall application. Our solutions can be as simple as voice blast, or as sophisticated as an IVR with web-based reporting. A poorly coordinated recall can have devastating consequences. Tactfully handled, you preserve your company’s good reputation in the marketplace.

Call Flow

Sample Report

Usage Scenarios

Your restaurant chain has been fortunate and has never experienced a product recall to date. However, if a product recall did arise, would you be confident that the critical information would be communicated to the appropriate people within the necessary time frame? Intelliverse Product Recall takes away that worry by offering you a solution that handles the entire process for you. You’re now able to send out one message and know that critical information will be delivered to all required recipients within time parameters established by you. In addition, you’ll be able to review a report to summarize the success/failure of the entire process.

A shipment of beef from your east coast distribution center needs to be recalled immediately from 400 restaurants. You need to instantly notify your restaurant’s entire management team. Time is of the essence to ensure the safety of your customers. Your Intelliverse Product Recall solution comes to the rescue. Explicit instructions of what to do are provided to each location. Within hours, your management team has been notified by voice blast of an itemized list of steps of action that need to be taken, personnel responsible for each step and detailed procedures to be followed at each step. Your nimble response has made all the difference. And it doesn’t stop there. Recall Product Line Outbound can monitor the progress of those responsible for pulling and returning your product.

Your restaurant chain has only had one experience with a product recall. And it was a nightmare. A team of people with different timelines, agendas and goals – not to mention the overhead and expense involved – the worst possible situation to manage. But, if you had Intelliverse’s Product Recall solution – you would have had one consistent message and one touch point for both your inbound and outbound communications. This solution operates 24/7 and delivers that professional image. Intelliverse’s Product Recall empowers your organization to track and document your internal/external parties. Our solution gives you peace of mind…when you need it most.