Employee Satisfaction Survey

Does it seem like you invest more time recruiting employees than you do customers? When you spend money to release a new mortgage program, is it matched by an effort to retrain your staff? How do you maintain quality service levels that will assure customer satisfaction? And what about employee satisfaction?

Intelliverse HR solutions show results right on your bottom line.

You’re six months into a new training program. How is it being received on the front line? A well-designed employee survey accessed via the web quizzes tellers and other branch associates on their experience in the training program. You’re able to measure satisfaction levels on key topics from quality of instruction to follow-through by managers.

Ten percent of your branches account for 50 percent of your turnover. It’s time to find out why. You invite tellers at the problematic branches to phone in to an employee satisfaction survey, where they are able to provide confidential, free-form responses. The responses are transcribed and provided electronically to your regional headquarters, where problems are identified, and remedial action then taken at the branch level.

Keep in touch with employees.

“There's no limit to the types of questions you can ask your employees. In fact, the more you ask, the more you'll know about what your employees are thinking. Here are few more categories to consider adding to your survey”

Labor issues are one of the key operational challenges of any operation. Add safety and other compliance issues, and it quickly becomes apparent: Effective employee training, satisfaction and communications are vital to the success of the business.

Our phone and web applications with integrated reporting allow you to design and execute surveys and reports just the way you want them. You can prompt callers to answer “Yes” or “No” or “Agree” or “Disagree.” You can allow them to rate satisfaction on a scale of 1 to 5. You can provide multiple choice questions. You can even allow free-form responses, and our technology can provide recorded playbacks, voice to email, or transcribed reports.

Here are some Employee Satisfaction Survey ideas to get you started:

Are organization policies are clearly communicated?

• Does your manager treat all employees fairly?
• Would you proudly recommend this organization to a friend or relative as a good place to work?
• Rate the following statements on a scale of 1 to 5, 1 being strongly agree and 5 being strongly disagree:
• Communication is encouraged in this organization.
• My work is challenging.
• I received the training I need to do my job well.
• The environment in this organization supports balance between work and personal life.
• I have adequate opportunities for growth in this organization.
• Would you like to leave a comment about any of these topics, or provide any suggestions on how we may improve?

Review your reports when you want, and how you want. It’s easy when you have access to the Intelliverse Report Center . Just log in using your assigned username and password. You have total control of how your information is delivered, and to whom. Select your report from the list. Don’t see the one you want? Just ask, and we will custom develop the exact report you need.