Contact Centers, Help Desks, and Telemarketing Companies have become the primary means of customer interaction for most organizations and in today’s world customers expect more from these companies. This is placing added stress on many contact center Directors who are faced with shrinking budgets. How do you juggle all of the costs associated with hardware, IT administration, call volume fluctuations, and staffing costs while at the same time improve upon the customer experience? Intelliverse has developed a cloud-based suite of inbound and outbound communications solutions designed specifically for contact center organizations of all sizes, that improve the quality and efficiency of every customer interaction and reduce your telecom operating costs. Through integration with your internal database these solutions offer the perfect mix of self-service capabilities with automatic queueing and routing processes to connect your caller with the right agent faster.

Benefits

The Intelliverse platform provides agents, managers and directors the information they need to effectively manage their contact center via our online portal. This portal allows for real-time visibility into all of your centers, pointing out key statistics like call volumes, current hold times, and agent statistics. The online portal is also where you will find our enhanced suite of reports equipping managers and directors with the metrics required to optimize call handling, staff agents appropriately, and ultimately provide your callers with the experience they deserve. Additionally, call recording files for agent monitoring and training can be accessed through the same online portal.

Intelliverse‘s Solutions for Contact Centers

• CUSTOMER MANAGMENT LINE
  Provide your callers with a first-class customer experience by giving them the option to utilize self-service functionalities for the activities which do not require agent interaction. When live help is needed our solution will quickly and effectively route and connect your caller to the most qualified agent. Your Customer Management Line is your company’s front door and a fresh sounding application that provides valuable options and ensures you always make a good impression.  [read more]
  
  
• AUTOMATIC CALL DISTRIBUTION
  Fully manage your call center resources and accommodate seasonal or changing call volumes while ensuring that your customers are being helped in a timely manner. Best of all, Intelliverse’s ACD is a network-based solution, so your call queues can make use of agents in multiple call centers or even agents working from home.   [read more]
  
  
• SURVEYS
  Are you looking for a cost-effective way to collect information from your customers about their recent experience? Intelliverse’s Survey Solutions offer you an efficient method to collect information from customers and employees alike. Simply route them to a toll-free number after they complete their conversation with your contact center agents or send them an on-line survey via the Outbound Communications Line. Once your Surveys are complete they provide the valuable information you need to better understand your customers and employee base.  [read more]
  
  
• OUTBOUND COMMUNICATIONS LINE
  Schedule or trigger outbound marketing campaigns and urgent messages to your customers via phone, text or email. Do you have a new product being released? Or maybe you need to notify all customers in your database of product recall? All of this can be achieved with Intelliverse’s Outbound Communications Line. Receive confirmations when message is delivered and track the status of the message with our online portal.   [read more]
  
  
• REPORTING SUITE
  Gain insight into your customer interactions with Intelliverse’s On Demand and Historical Reports. Quickly identify the effectiveness of your Customer Management Line, the success of an outbound campaign, or simply learn when customers are calling for staffing reasons. The information you need is all at your fingertips.  [read more]

A Complete, Cloud-Based Platform Can Be Yours

To realize even greater costs savings Contact Centers, Help Desks, and Telemarketers can consolidate all inbound voice traffic with Intelliverse’s Hosted VoIP Solution. Intelliverse Hosted VoIP is a business class telephone service that connects all of your business locations regardless of geographical location, eliminating long distance telephony costs. Eliminate the need for multiple vendors and all of the hassle that goes along with receiving separate invoices each month by consolidating all of your IVR, ACD, and telephony needs with one offering from Intelliverse.

Technology is one thing; technology applied is quite another. Intelliverse’s industry-specific solutions recognize and address the issues important to you. We are passionately committed to listen, to hear, and to respond to the daily and long-term needs of our clients around the world. What will shape the solution we provide you is not our technology, but your needs.

Contact us today to learn how we can meet your specific business needs.