Intelliverse® Adds Testing and Monitoring Capabilities to Increase VoIP Quality for Users

– Intelliverse, a leading provider of IP communications, today announced the addition of new converged service assurance solutions from Brix Networks for its hosted VoIP solutions, Talking Planet and callEverywhere. The offering includes both active (on-demand) and passive (live) monitoring capabilities, which helps customers diagnose the route of call quality issues.

Using active monitoring, users can now simulate a VoIP call from their current location and test the Quality of Experience (QoE) for latency and jitter on the call. Each call is then given a Mean Opinion Score (MOS), which is provided to the end user and automatically loaded into the CRM system and can be archived for future record. This feature gives customer service agents the data necessary to quickly diagnose where the problem lies.

Brix Verifiers have also been added to Intelliverse solution as a way to passively monitor VoIP traffic at different points in the network. The verifiers constantly monitor the speed on the network and report back to a central database allowing Intelliverse to analyze quality-related metrics across the entire network. Alarms in the system actively alert the network operations center in the event that a Brix Verifier begins reporting statistics that are below a preset acceptable level.

"It is important for us to always offer customers an array of stand out services that will ultimately increase the quality for users," said Kevin M. Moran, president and CEO of Intelliverse. "The VoIP market is becoming more and more competitive. By constantly injecting our service with outstanding features and the latest improvements, we are staying ahead of the curve and providing the best possible product to our customers."

About Intelliverse®

Intelliverse is a provider of hosted communications solutions for enterprises. The company provides a complete, hosted cloud-based platform that integrates IVR, ACD and IP telephony into one solution, enabling enterprises to interact with customers more efficiently. By automating routine tasks such as call routing through customized solutions and consolidated reporting, Intelliverse provides comprehensive customer insight resulting in better business decisions. For more information, visit http://intelliverse.com/.

Press Contact:

Tory Patrick
Vantage Communications for Intelliverse
202-558-9826
tpatrick@pr-vantage.com

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